Approval based on choice table selection
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2 hours ago
Hi all,
I have a requirement to get 2 approvals based on a selection on a table. Each selection requires two different (named) users to approve it.
How can I get this to work? Generally approvals ask for specific approvers in groups, but that would be right in this case as it depends specifically on what they choose.
Thanks,
Cat
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
50m ago
you can use scripted approval in flow
check this
Scripted Approvals in Flow Designer with Flow Variables
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
9m ago
Hi Cat ,
Here assumption is that your custom lookup table has these 2 fields (e.g u_approver1, u_approver1) that reference the user(sys_user) table.
- Create the Flow: Trigger the flow on Catalog Item submission.
- Get Catalog Variables: Fetch the user's selection from the form.
- Look Up Record: Use the Look Up Record action to find the row in your custom table that matches the user's selection.
- Ask for Approval: Add the Ask for Approval action.
- In the Approver field, drag the data pills for u_approver1 and u_approver2 from the Look Up Record step.
- Set the approval rule to Everyone must approve.
