How to create a directory (folder) in remote file share from ServiceNow?
Dear Experts, We would like to create a directory in a remote file share when a RITM is created. Could someone guide me with the best approach? Best Regards,Gowdash
Forum Posts
Setting RITM to Closed Incomplete
In the flow I created, I have a step to update the RITM ticket to Closed Incomplete when task is set to Closed Incomplete. It tests fine in Flow Designer, but when I run through the actual steps, the flow is cancelled, the RITM stage is set to Reques...
What Are the Different Action Input Date/Time Types
In the flow designer for action item input types, there is date/time, basic date/time, schedule date/time, and calendar date/time. What is the difference? I could not see all of these covered in the documentation.
How to define dynamic approval creation using approval activity in workflow.
Hi ,I am facing issue to define dynamic approval in the approval activity. Please find the code.workflow.scratchpad.approver is storing username and is defined in the runscript of the wf. If workflow.scratchpad.approver is a member of the below group...
ServiceNow and File share integration
Dear Experts,We have an use case to integrate ServiceNow with file share. At certain point in a CSM case, we need to trigger this integration to create Subfolder in a file share with a specific naming convention. Can someone guide me how to implement...
Resolved! Flow Designer- How to update user record after task is completed?
I have a flow for a request form. I am being asked to update a user record once the task is completed. Does anyone have suggestion on the best way to complete this flow? Example: Once tasks is closed complete, update a true/false field on the user ...
Resolved! Retrieving a rejection reason from an approval and placing it in a field in a request within Workflo
I do not usually work within the Workflow Editor. And I'm not a great scripter, so of course that's what I must work with right now! We have added a rejection reason onto the approval form.We have created a new request form for our customers to requ...
Decision Builder: Make a decision Flow step: Returned results record scope concerns:
At my job, I created a new catalog item. I used Decision Builder to help contain the follow logic: Who get’s the approval, who get’s the task, and the task’s short description.In my flow, after getting the catalog variables, I added a: Make Decision...
Flow designer
Hi, I wanted to create multiple HR Cases after a record producer is submitted. I tried to achieve this using a flow designer using record producer action on the same record producer. But it throws an error "PlanRecursionException: Plan recursion has ...
Connection And Credentials ALias
How connection alias can be used in a script so that our existing applications can switch over easily until they are able to redo them later?
MID Server and connecting to PowerShell modules
Hi all, apologies if this is the wrong board. The ServiceNow team in the business I have worked for have introduced a MID server which they wish to run PowerShell commands from. They have asked me to create a PowerShell script, but the script require...
Legacy Knowledge Workflow and support for Flow Designer Flows
Hi everyone, I recall hearing that Flow Designer is the new solution that will eventually be replacing the legacy Workflow Designer. Now, my understanding is that the Knowledge Base has OOB approval and retire workflows. Will those be migrated to Flo...
Script in Flow Designer action not returning record from sys id
Hello, We are utilizing Microsoft Sharepoint online spoke and are trying to use a system property to fill in the tenant information in an action within a flow. We have scripted the tenant field as 'return gs.getProperty("sharepoint.tenant");The sys_...
Resolved! How can I verify if a Flow I creted has ran at the given time?
Hello ServiceNow community team, I would like to create a flow, which would run at a given time once a day. Now, how can I verify that, if it actually did run at the given time? Will it appear in the Logs? Thanks
How to restart a Playbook
Hi All, We need a way to either restart a playbook or have the playbook re-trigger previous activities. The playbook requires approval from a group. If the approval is rejected, we need the previous activities to be repeated. If this we're being buil...
