Ask for approval

[Kanimitha S]

Hi,

I have one requirement, 

• How can we configure an approval process in Flow Designer where approvals are dynamically routed to specific group members based on conditional field checks?

• If a request meets specific business and IT function criteria (such as matching Engineering, CTO, CDO, or CPO with a non-IT classification), how do we target the correct group's sys_id to trigger the approval workflow?

• How do we implement an "anyone approves or rejects" rule structure using group syntax so that if any member of the matched group takes action, it satisfies the approval step?
  
  sample Script I used :
  
  

  var business = fd_data._1__get_catalog_variables.business_function;
  var it = fd_data._1__get_catalog_variables.it_function.u_short_name || '';

  var approverSysId = '';

  if ((business == 'a' || business == 'b' || business == 'c' ) {
  approverSysId = 'dd897ef5c3b01690wrd3452dsc0131a7';
  }
  else if (business && business.indexOf('d) === 0 && it == 'IT') {
  approverSysId = '8039beb5c3b016900193efcd2b0131f7';
  }
  else {
  approverSysId = 'e4f93af5c3b016900193efcd2b0131a2';
  }

  return 'ApprovesAnyU[' + approverSysId + ']OrRejectsAnyU[' + approverSysId + ']';
  
  
  It is not working. what error I am doing

[masonreed11]

Your script has a couple of syntax errors (missing ) and quotes), which will prevent it from running. Also, make sure you're returning the correct approval format and using the groupsys_id, not a user sys_id. If you're using Flow Designer, the built-in Ask for Approval action with Anyone approves/rejects is usually the better approach.

[Tanushree Maiti]

Hi @Kanimitha S 

1.  Depending on your criteria, use flow logic (like, an If branch or an Assign Subflow) to map the correct group's sys_id to a Flow Variable before triggering the approval

2. To ensure that only one person in the group needs to act to satisfy the approval, you need to set the Ask for Approval rule and  define the approval syntax manually. 

3. In your flow, add an Ask for Approval action. >For the Approvers field, >use the data pill picker to select Script. > add your logic.

Refer: Scripted Approvals in Flow Designer with Flow Variables

Flow Designer - Use "Ask for Approval" like Group Approval in Workflow

Scripted Approvals in Flow Designer with Flow Variables

[Ankur Bawiskar]

@Kanimitha S 

you can use scripted flow approval

Scripted Approvals in Flow Designer with Flow Variables

another better approach is to use Decision table for this

Use Decision Builder with Flow Designer to pick Approvers 

How to use Decision Tables in Flow for approval routing on Requested Item based on variable values d... 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Bimschleger]

Hi @Kanimitha S  : I lead the Flow team at ServiceNow.

Scripted approvals will work, but the cleanest, low-code way to do this is what @Ankur Bawiskar  mentions: using a decision table to determine the approvers via rules, then passing the result as a data pill to the Ask for Approval action.