Hi @AndrewsKuma
The behavior you're describing is indeed the out-of-the-box behavior of ServiceNow playbooks. Once an activity card is marked as completed, it becomes read-only by default. However, there are several approaches to make completed activity cards editable again.
Understanding the Default Behavior
When a playbook activity is marked as complete, ServiceNow locks the card to prevent accidental modifications and maintain process integrity. This is standard workflow behavior designed to ensure data consistency and audit trails throughout the playbook execution.
Solutions to Make Completed Cards Editable
Playbook Action Assignments
The most direct solution involves configuring proper action assignments in your playbook experience. You need to include the "Update" action assignment in your UI Layout configuration. Without this assignment, the fields on your playbook cards will remain read-only even during active states.
To implement this navigate to your Playbook Experience configuration and ensure the UI Layout includes the "Update" playbook action assignment.
Custom Playbook Experience Configuration
Create a custom playbook experience configuration record to override the default behavior:
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Clone the Global Experience: Start by cloning the global playbook experience configuration record
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Modify Default Behavior: Customize the configuration to allow editing of completed activities
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Activity Overrides: Use activity overrides to define specific behaviors for different user roles or scenarios
Also refer to https://www.youtube.com/watch?v=1vGhqvw0MqE
Maik
