I Have created a playbook on hr case table for sending a mail to hr admin if it is assigned to hr admin and if it is not assigned to hr admin than send email to system administrator and tigger condition is when opened for is matt neo ( user availabe in my table ) , now iam getting issue when playbook gets triggered its not sending email to hr admin though i have assigned case to hr admin , but when i click test and in that click on preview than it is sending email to hr admin , can anyone here who can help me , also availabe for one on one session if any one is willing to help .
