Email validation failed: Email has no recipients.

[Lisa Conn]

Hello Experts,

I am creating a flow that is supposed to send an email to a group when a record is created. When testing, I keep getting "Email validation failed: Email has no recipients."

The test results show the sys_id of the group record in the "To" runtime value. According to this article: 

https://docs.servicenow.com/bundle/vancouver-build-workflows/page/administer/flow-designer/reference...

I should be able to send an email to a group record if it has the Include member option enabled. I have confirmed that all groups have members and all members have emails.

Any idea what I'm doing wrong?

Thanks!

[Sumanth16]

Hi @Lisa Conn ,

Cause

Check the flow to see the user for whom the email was suppose to be sent.

When we checked in cmn_notif_device table for that user, primary email device was inactive

Resolution

Activating the primary email device of user fixed the issue.

Refer to bekow thread:

https://www.servicenow.com/community/now-platform-forum/flow-designer-error-email-validation-failed-...

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[SanjivMeher · Accepted solution]

In the doc, it specifies that to send email to a group, you must provide a group email address. which means the Group you are referring to should have a group email. So the other option is inline script in To field to retrieve the email id of each member in comma separated format 

[cynlink1]

Hi,

Would you mind providing an example of the 'inline script' in the To field to retrieve the email ide of each member in comma separated format? I would greatly appreciate it.

Thanks,

Cyn

[cynlink1]

I found an example in another post of an inline script provided by nagydan2 for the To field. It worked! 🙂

//Get email addresses of SAM group members
//"SAM" groups SysID is: "8111195edb5333300b79d44444b961998"".
var samARR = [];
var groupGR = new GlideRecord('sys_user_grmember');
groupGR.addQuery("group", "8111195edb5333300b79d44444b961998");
groupGR.query();
while(groupGR.next())
{
samARR.push(groupGR.user.email);
}
var SAMstr = samARR.join(',');
return SAMstr;​