Flow design - Rest Action Socket timeout

[Andr_1]

Hello,

I created a new flow on flow design module with a custom action.  This custom action will call an endpoint by a REST STEP, and it's working well.

When I use this action on my flow, after 3/4 minutes I get this error 

I read about it, and the flow/action is waiting for a response from the endpoint. This is a synchronous behavior, but I don't want any response from the endpoint.

So basically I want that my flow runs it in asynchronous mode.

How can I change the flow to run in asynchronous mode… so it does not keep waiting on the custom action and will not give me a socket timeout?

Thank you

André Ramos

[Muhammad Hamza]

Hey @Andr_1 ,

I was also facing socket timeout connection issues with the flow designer.

So according to the ServiceNow KB article
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0794032

I created the system properties to extend the timeout. So it fixed the issue.

Hope this helps.

Thanks,

Hamza

[Rajiv Handa]

First, this KB article has expired and is no longer available.

Secondly, even in the expired KB article, it's not mentioned anywhere to set this value to an indefinite higher number.

These are global properties and hence, are not just tied to the flow designer or workflow, so they should be carefully fiddled with.

[Shreya Shah]

You can explore Retry policy - This allows you to retry the same REST STEP multiple times before it errors out. You can custom define your retry policy based on the use case or use the default HTTP retry policy.

[Muhammad Hamza]

Thank you! I'll check the retry policy. The KB article was up when I was looking into the solution. I'll update my solution. 
Thanks,
Hamza