[global] Flow Designer to create 1 HR Case

[S_McCray]

I have a flow that is in the [global] scope, and has multiple sc_tasks that are created during the process of the flow.

There is a single step where I need to create an HR Case [sn_hr_core_case] for some HR validation/work. When I try to add the Create Record step to the flow, I'm getting a cross-scope access error on that step.

I've tried setting up Restricted Caller Access, I've validated on the table stated above, I've given cross-scope access at the table level, I've also tried to have it run as the system user and as the user who submitted, but with sn_hr_core.basic and itil and sn_request_write roles with no success.

I find it strange I can't find anything else online specific to this scenario, and no way to really get around just allowing a flow to create a single record on the hr scoped application within its flow process...

Has anyone else found a way around this? HR (rightfully so) seems to be pretty locked down, and even giving that specific flow access to create via the Restricted Caller Access, doesn't seem work (I created it within the HR scoped application so it is considered a 'Real RCA' as well).

To replicate, simply create a flow in [global] and have a "create record" task to create a task on the [sn_hr_core_case] table. When the flow runs, the step to create the record will error out...

Any help is greatly appreciated.

[Richard Hine]

S_McCray,

I may be suggesting something you have already tried, but the default caller access on sn_hr_core_case is 'Caller Restriction', when I had this issue previously I switched it to 'Caller Tracking' in a lower environment which allowed me to find the restricted caller access privileges I was missing.

It might be worth a try if you haven't already done so.

Hope this helps,

Richard

[Dustin Spain]

I am having this issue too.  Did you find a solution?