Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Flow designer Look up record action step table shows empty

ivaroen
Tera Expert

I get an empty table when I save the action. Anyone else have this issue? Tried in both chrome and edge. 

This is look up record action in an action. Not in a subflow. 

ivaroen_0-1727421486971.png

 

5 REPLIES 5

Aditya02
Tera Guru

Hi @ivaroen ,

 

If you encounter this type of issue, once try with clearing browser cache. Then close the browser and again login now. Check weather you are saving the action after selecting a table or not. In addition you have to save the flow also.

 

"If you found my answer helpful, please give it a like and mark it as the accepted solution. It helps others find the solution more easily and supports the community!"

 

Thanks & Regards,

Aditya

 

Barath P
Tera Guru

Hi Ivaroen,

The issue you're encountering with the "Lookup Record" action displaying an empty table could be related to a few different factors. Here are some troubleshooting steps below.
Browser Cache and Cookies:
Clear the cache and cookies in both Chrome and Edge, as cached data might cause UI issues in ServiceNow.
ServiceNow Cache:
You can flush the cache by typing cache.do in the navigation for filter.
Kind regards,
Barath. P

ivaroen
Tera Expert

Hi - I tried this as well. Also happens in all envrionments so perhaps a local instance issue. 

ivaroen
Tera Expert

I did, but I did delete the lookup action. But can try again.