Flow designer stage not updated by business rule

[cnshum]

Hi 

I am using a business rule to set the RITM stage = request cancelled when my sctask state = closed incomplete. On the RITM stage, it is set as request cancelled but in the flow sequence, the stage does not advance to request cancelled. For the flow stages, I am using the OOB sc_req_item stage set.

1. business rule

script for business rule: 

(function executeRule(current, previous /*null when async*/) {

    var ritm = current.request_item.getRefRecord();

    if(ritm.state != 4 && ritm.stage != 'Request Cancelled' ){

        //set ritm stage = request cancelled and state = closed incomplete

        ritm.state = 4;

        ritm.stage = 'Request Cancelled';

        ritm.update();

        //set req state = closed incomplete

        var req = current.request.getRefRecord();

        req.state = 4;

        req.update();

        var ritmNumber = current.request_item.number;

        var sctaskNumber = current.number;

        gs.info(ritmNumber + " - " + sctaskNumber + " is closed incomplete");

        gs.info(ritmNumber + " - state is closed incomplete");

    }

})(current, previous);

On the RITM stage, it is set as request cancelled but in the flow sequence, the stage does not advance to request cancelled.

flow stage:

[Sohail Khilji]

Hi @cnshum,

Did you set the value of stage in flow ?

did you use update record after that ?

May be the flow has not recevied the update and hence it did not move the stage. Try and let me know.

[cnshum]

Hi 

I am updating the stage using the business rule. Is that not sufficient? Or I need to set the stage in the flow as well?

[Sohail Khilji]

my be the update on BR is not obained.

[cnshum]

Ok I have tried setting the stage using both the BR and flow designer. Now I am seeing 2 "request cancelled" stage