Hi
I am using a business rule to set the RITM stage = request cancelled when my sctask state = closed incomplete. On the RITM stage, it is set as request cancelled but in the flow sequence, the stage does not advance to request cancelled. For the flow stages, I am using the OOB sc_req_item stage set.
1. business rule
script for business rule:
(function executeRule(current, previous /*null when async*/) {
var ritm = current.request_item.getRefRecord();
if(ritm.state != 4 && ritm.stage != 'Request Cancelled' ){
//set ritm stage = request cancelled and state = closed incomplete
ritm.state = 4;
ritm.stage = 'Request Cancelled';
ritm.update();
//set req state = closed incomplete
var req = current.request.getRefRecord();
req.state = 4;
req.update();
var ritmNumber = current.request_item.number;
var sctaskNumber = current.number;
gs.info(ritmNumber + " - " + sctaskNumber + " is closed incomplete");
gs.info(ritmNumber + " - state is closed incomplete");
}
})(current, previous);
On the RITM stage, it is set as request cancelled but in the flow sequence, the stage does not advance to request cancelled.
flow stage:
Hi @cnshum,
Did you set the value of stage in flow ?
did you use update record after that ?
May be the flow has not recevied the update and hence it did not move the stage. Try and let me know.
my be the update on BR is not obained.
