Hi
I am using a business rule to set the RITM stage = request cancelled when my sctask state = closed incomplete. On the RITM stage, it is set as request cancelled but in the flow sequence, the stage does not advance to request cancelled. For the flow stages, I am using the OOB sc_req_item stage set.
1. business rule
script for business rule:
(function executeRule(current, previous /*null when async*/) {
var ritm = current.request_item.getRefRecord();
if(ritm.state != 4 && ritm.stage != 'Request Cancelled' ){
//set ritm stage = request cancelled and state = closed incomplete
ritm.state = 4;
ritm.stage = 'Request Cancelled';
ritm.update();
//set req state = closed incomplete
var req = current.request.getRefRecord();
req.state = 4;
req.update();
var ritmNumber = current.request_item.number;
var sctaskNumber = current.number;
gs.info(ritmNumber + " - " + sctaskNumber + " is closed incomplete");
gs.info(ritmNumber + " - state is closed incomplete");
}
})(current, previous);
On the RITM stage, it is set as request cancelled but in the flow sequence, the stage does not advance to request cancelled.
flow stage:
Hi @cnshum,
Did you set the value of stage in flow ?
did you use update record after that ?
May be the flow has not recevied the update and hence it did not move the stage. Try and let me know.
☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....
my be the update on BR is not obained.
☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....
