Flow is waiting on Condition even though the values are set

Nicole Disbro · ‎07-13-2023

I have built a flow with a "Wait for condition" to look at variables on a RITM that a tech sets after submission. Once these fields are set to anything but -- None --, the flow should move on to the next step.

The error I am seeing is that the tech will set the values but the flow will not check the values again and sits in the Waiting state on the flow.

When I test the flow with the same RITM and the values are already set, works fine and passes the wait condition.

Seems like the Wait for Conditions are only checking the variables once and does not check them multiple times as updates are made. Below are screenshots 🙂

sushantmalsure · ‎07-13-2023

Have you waited enough before cancelling the flow and restarting it?

Because as per configuration things looks ok to me

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sushantmalsure · ‎07-13-2023

Also check if there is anything mentioned in schedule which will force to run this check in scheduled time only and you might be testing it out of schedule ??

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Nicole Disbro · ‎07-13-2023

I just have the defaults for these sections /:

sushantmalsure · ‎07-13-2023

Then at configuration level it looks OK. I would have raised this to servicenow hi team to get more help as it makes no sense

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Regards,Sushant Malsure