How do I "un-stuck" my playbook in the designer?

[carlsimpson]

I am new to Playbooks.  I created a simple Playbook with just decisions and User records.  It wasn't until I tried to use a "Wait for" that I ran into trouble.  On the UI tab, I could not select a view or fields.  On the Automation tab, I could select Incident, bot all the other fields had no options and gave me errors.  I selected Automation on the UI tab and that got me one error to go away, and then I was locked out.

I saved my work, reopened, and could not change anything.  I tried to delete the Activity and that failed.  In the Diagram View, I could delete the Activity.  However, now two of the fields from the "Wait for" are read-only  I can't remove them.  I can't save the Playbook.  Sure, I can add connecting lines and I can open an existing Activity, but I can't add, edit, or remove an activity.  Edits are accepted but ignored.  Add does nothing.  Delete does nothing.  Unless there is a secret, I am at the starting over point.

When I look at the first activity, I see the correct fields.  When I start a playbook, I get the first few fields and then the last two of the Activity that I deleted.

Any suggestions?

[GlideFather]

Hi @carlsimpson,

it's difficult to get into your shoes, could you possibly share a screenshot or two?

[carlsimpson]

I am adding a line below:

Save, Close, Open

Notice that the Line I added is gone.

My Condition activity:

Notice the fields below do NOT match the fields above:

  No errors shown.

I did just notice that my environment was upgraded to Zurich.  I do have a trigger that looks at the major incident state.  Otherwise, it's pretty simple.

I started a second Playbook and I can only add Activities in the board view and I am having the same issue of not being able to add activies.  I'm going to try a different instance.