How to change the approval process of a Knowledge Article dynamically?

[Vikram_Khatri]

Currently, if anyone creates any knowledge article then it goes to manager of knowledge base as default workflow, but I want to change it and make that approval process dynamic. 

When a person creates any knowledge article then for approval it should go to the support group for which it belongs to.

We are restricted to achieve this requirement via out of the box functionality only. Kindly help if anyone worked on this kind of requirement before.

[Harish KM]

Hi @Vikram_Khatri  The knowledge approvers  for each article depends on Knowledge Base and they come from knowledge base fields. Take a look at OOB knowledge workflows.

https://docs.servicenow.com/en-US/bundle/vancouver-servicenow-platform/page/product/knowledge-manage...

[Vikram_Khatri]

Hello @Harish KM,
Thanks for your quick response. Sorry if I did not define the requirement properly. If I refine it now, then:

We are unable to get the details of the group for which that knowledge article belongs to. If you help us to get that group details, then we can follow above suggested process and make that approval process dynamic.

Regards,

Vikram Khatri.

[Harish KM]

Hi @Vikram_Khatri You can check the knowledge approval workflow, to check where the group comes from

[Michael Penafie]

For the workflows that require approval, you can configure which users can approve or reject by editing the getApprovers() function in the KBWorkflow script include.

Updated link:
https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/product/knowledge-managemen...