Inbound action - Flow Designer

ServiceNow_Use3
Tera Contributor

‎02-27-2024 12:22 PM

I have a flow that is triggered with an inbound email. I have used "Move email attachments" action to attach all the attachments to the target record. However, am unable to attach the original inbound email using out of the box actions. Is there a way I can do this using OOTB action? If not, has anyone done this using custom action?

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Ivan Betev
Mega Sage
Mega Sage

‎02-28-2024 12:39 AM

Hi @ServiceNow_Use3 ,

 

There are two actions that help you to work with inbound emails.

IvanBetev_1-1709109564996.png

 

Associate Record to Email should help with your problem.

 

Regards, Ivan

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