- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-19-2025 06:58 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-19-2025 07:16 PM
Hi @Yuzuki Kido ,
Playbooks in a Complete, Error, or Cancelled state cannot be restarted.
- Complete all restartable stages and activities after it again.
- Re-enter information to complete restartable stages and activities again.
To restart a stage:
- Hover over the name of the stage in the contextual side panel to open the context menu
- Select Restart stage
- Complete all restartable stages and activities after it again.
- Re-enter information to complete restartable stages and activities again.
To restart an activity:
- In the activity card, open the context menu.
- Select Restart.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-19-2025 07:08 PM
If the step/activity is completed, you can go back but you will see it's completed
what's your actual requirement here?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-19-2025 07:16 PM
Hi @Yuzuki Kido ,
Playbooks in a Complete, Error, or Cancelled state cannot be restarted.
- Complete all restartable stages and activities after it again.
- Re-enter information to complete restartable stages and activities again.
To restart a stage:
- Hover over the name of the stage in the contextual side panel to open the context menu
- Select Restart stage
- Complete all restartable stages and activities after it again.
- Re-enter information to complete restartable stages and activities again.
To restart an activity:
- In the activity card, open the context menu.
- Select Restart.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-19-2025 07:49 PM - edited 02-19-2025 08:57 PM
@Ankur Bawiskar @Community Alums
Thank you so much for your reply!
I have other questions.
・Is that possible to use restart Playbook/Stage/Activity Function on Portal?
・I tried to restart Stage/Avtivity but the contextual side panel didn't show up. I can see the restart Playbook menu though.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-19-2025 07:54 PM
・Is that possible to use restart Playbook/Stage/Activity Function on Portal? -> no because playbooks are only rendered in workspace
・I tried to restart Stage/Avtivity but the contextual side panel didn't show up. I can see the restart Playbook menu though. -> are you not seeing any option
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader