Is it possible to back to previous step/activity on Playbook?

Yuzuki Kido · ‎02-19-2025

Community Alums · ‎02-19-2025

Playbooks in a Complete, Error, or Cancelled state cannot be restarted.

To Restart stage :

1. Open your playbook.

2. Note: Stages and activities must be completed before they can be restarted. When a stage or activity is restarted, you may need to:

Complete all restartable stages and activities after it again.
Re-enter information to complete restartable stages and activities again.

To restart a stage:

Hover over the name of the stage in the contextual side panel to open the context menu
Select Restart stage

To Restart activity :

1. Open your playbook.

2. Note: Stages and activities must be completed before they can be restarted. When a stage or activity is restarted, you may need to:

Complete all restartable stages and activities after it again.
Re-enter information to complete restartable stages and activities again.

To restart an activity:

In the activity card, open the context menu.
Select Restart.

View solution in original post

Community Alums · ‎02-19-2025

Hi @Yuzuki Kido ,

I agree with @Ankur Bawiskar .

Yuzuki Kido · ‎02-19-2025

@Ankur Bawiskar @Community Alums
-> no because playbooks are only rendered in workspace
→ I found this and I can use playbook in CSM portal. but I wasn't sure it is possible to use restart function on CSM portal.
-> are you not seeing any option
→On the Stage or Activity card. Yes.

https://youtu.be/iLd4beisDlA?si=DN11MCDjazWX7hnH

Ankur Bawiskar · ‎02-19-2025

@Yuzuki Kido

thanks for sharing, was not aware of that.

May be it has some limitations

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader