Jira Spoke webhook clearing description data on Incident.

[bekfro]

I have my webhook set up to retrieve the short description and description changes from Jira. 

When the Bug is created in Jira I send the short description and description from the incident:

My webhook is set up to send changes to Summary and Description back to ServiceNow.

When the bug is created I retrieve the info back from Jira, but the description field is cleared out.  The Short description has no issues.

I can go into Jira and save the description or update any of the other fields that are part of the webhook and the description will update in ServiceNow, but I do not understand why the description is getting cleared when first creating the Bug. 

 (I have a short video attached for the demo). 

[Ashwini_ Godala]

Hi @bekfro,

Did you find any solution for this? I am facing same issue in my instance.

Thanks,

Ashwini

[bekfro]

No, I just removed the description from the webhook.  Our insurance is sending the description to Jira, but not receiving it back for any updates.  It looks like I will need to open a case for this issue. 

[Ashwini_ Godala]

Ok. Thanks for the quick reply.

[zynsn]

@bekfro Were you able to update the description field from the webhook? I am having a similar issue with that field clearing out too.