Jira Spoke webhook clearing description data on Incident.
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10-25-2023 10:52 AM
I have my webhook set up to retrieve the short description and description changes from Jira.
When the Bug is created in Jira I send the short description and description from the incident:
My webhook is set up to send changes to Summary and Description back to ServiceNow.
When the bug is created I retrieve the info back from Jira, but the description field is cleared out. The Short description has no issues.
I can go into Jira and save the description or update any of the other fields that are part of the webhook and the description will update in ServiceNow, but I do not understand why the description is getting cleared when first creating the Bug.
(I have a short video attached for the demo).
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11-29-2023 06:14 AM
Hi @bekfro,
Did you find any solution for this? I am facing same issue in my instance.
Thanks,
Ashwini
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11-29-2023 06:17 AM
No, I just removed the description from the webhook. Our insurance is sending the description to Jira, but not receiving it back for any updates. It looks like I will need to open a case for this issue.
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11-29-2023 06:36 AM
Ok. Thanks for the quick reply.
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06-17-2025 06:12 PM
@bekfro Were you able to update the description field from the webhook? I am having a similar issue with that field clearing out too.