Playbook stuck on Pending after restart

Community Alums
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Hello,

 

i have a playbook that once restarted by the drop down option goes to stage 1 and activity 1 but gets stuck on pending.

"Allow this playbook to be restarted during runtime" is checked and each stage and activity has "run always".
 
i created a new small playbook in a personal instance and it could restart no problem, then i copied it exactly and it does not run in my work instance.
 
what exactly needs to be configured in an instance playbook to be able to restart except for the official documents?
instance is Washington dec patch 8, hot fix 3. 
 
anyone had this same experience?
 
best regards
 
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