Good Afternoon Community !
We have had an automation piece in our instance for sometime now. It basically installs software automatically via a powershell script once a request is approved.
This had stopped working a few weeks ago
How it works :
Customer logs a request to have software installed on X machine.
Once approved it goes via an automated sub flow.
This captures a string value in the request which is basicaly an AD group to install software on the machine.
This is pushed through a powershell script in workflow.
Scrach Pad on workflow
try {
var instance = gs.getProperty("instance_name");
var hostname = "10.252.142.39"; //"10.252.142.141";//"10.252.142.44";
var domain = "";
domain = "10.252.142.39";
workflow.scratchpad.hostname = hostname;
workflow.scratchpad.groups = "";
workflow.scratchpad.parameters = "";
if (instance == "PROD") {
workflow.scratchpad.groups = current.variables.software_ref.u_ad_group;
workflow.scratchpad.computer = current.variables.computer.getDisplayValue() + "$";
workflow.scratchpad.cred = "Orchestration";
} else {
workflow.scratchpad.groups = current.variables.software_ref.u_ad_group;
workflow.scratchpad.computer = current.variables.computer.getDisplayValue() + "$";
workflow.scratchpad.cred = "Orchestration_Test";
}
workflow.scratchpad.script = "d0c33093db1258d03fc7b4f339961901";
workflow.scratchpad.parameters = '{"domain":"' + domain + '", "adObject":"' + workflow.scratchpad.computer + '", "groupnames":"' + workflow.scratchpad.groups + '", "credType":"AD"}';
} catch (error) {
gs.log("Error in workflow - Catalog - Software Request - Automated Sub-Workflow - " + current.number + error);
}
Custom Powershell on workflow
The Workflow appears to complete however no AD groups get pushed to the machine/user profile. When debuging the flow we find the below error.
WARNING: Error initializing default drive: 'The server has rejected the client credentials.'.
WARNING: Unable to contact the server. This may be because this server does not exist, it is currently down, or it doesnot have the Active Directory Web Services running.
</output>
<debug_info>2023-06-02 11:04:25 Tried Credential: name=svc_test_servicenow, affinity: yes, status=success, sysid=6a47fb5fdb378c900adad278f49619fa, username=HILLSRD\david.edgar@telefonicatech.uk, type=Windows, order=100
Mid Server
This is a little difficult to explain but feel free to ask any questions.
Any help would be welcomed.
