Update Issue with Jira spoke

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Carlos Muniz
Tera Contributor

‎11-08-2024 07:26 AM

Hi guys,

How can I use the Jira Spoke Update Issue in the Flow Designer to update a field in Jira?

I'm trying to update the value of a field and I get an error, but I don't know how to resolve this error.
Another question, is it possible to change the status of the Jira issue using the Jira Spoke.
Thanks

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Abhishek145
ServiceNow Employee
ServiceNow Employee

‎11-13-2024 10:04 PM




The issue can be solved by adding labels to the edit issue screen for the project/issue type.
Go to Jira Settings > Issues > Screens, find the correct screen, and add the Label field.

To update the status of a Jira issue, we can use the "Do Transition" action instead of the "Update Issue" action.

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Carlos Muniz
Tera Contributor
In response to Abhishek145

‎11-19-2024 09:40 AM

Thank for the answer. I was able to transition the status, but not change a field.
When an issue transitions to resolved/done, is it possible to change any field in ServiceNow? When I resolve the issue in Jira, I need to close the ticket in ServiceNow.

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Shreya Shah
ServiceNow Employee
ServiceNow Employee

‎11-21-2024 08:11 PM

@Carlos Muniz - Checkout the External Triggers for Jira and how they work here - https://www.servicenow.com/community/automation-engine-blog/triggering-success-unlocking-jira-s-even...

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