What is the impact of turning off "approval engines" for Requested Items ?
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03-01-2023 06:44 AM
Hi
As many others my company have a lot of workflows related to - mostly - approvals of requested items.
I am trying to move to flow designer but I am having a few issues with setting up sequential approvals without updating the requested item.
Here is what happens:
1. First approval is triggered
2. First approver approves
3. Requested item state changes - briefly - to approved
4. SLA record is generated because of 3 above
5. Second approval is triggered
6. Requested item state changes back to requested
7. SLA is paused
I dont want the SLA record to be generated until ALL approvals have been collected.
It has been suggested to turn off the "approval engine" for requested items but I have no idea about the consequence of that when we have both workflows and flows for a long period.
Can anyone help me
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09-23-2024 01:36 PM
Vishwaveer,
Thank you for that suggestion. I tried it and it worked for not allowing the original approval records to be reset to 'Requested'. In my flow (in order to have the approval states correct on the RITMs), I updated the ritm just before each flow 'Ask for Approval' to set the approval to 'requested'. However, the approval is still automatically set to 'Approved'. Do you know of a workaround to this?
Thanks,
Karen