When Ritm is approved, it should create a story instead of catalog task with a relation to the RITM

AmolP
Tera Expert

Hi there,

 

We currently have a workflow that creates SC Task once the RITM is approved. I was hoping to modify the workflow to create an agile story instead of the SC Task. AND we want to close the RITM and Request once the Story state is changed to Complete. 

 

Many thanks,

Amol

 

AmolP_0-1674435840388.png

 

4 REPLIES 4

sebastian_g_snc
ServiceNow Employee
ServiceNow Employee

You can copy the activity or create a new one. The table for stories in the Agile Development app is called "Stories" - table name rm_story.
That should help.

Yes, I updated the workflow to create a story and it is working (see the updated flow). However, I do not see the related RITM in the related list of the Story. The RITM does show the Story in the related field so not sure why it is not showing the other way round. Any suggestion?

 

Also, How can I auto close the RITM once the Story is complete? 

 

Thanks,

Amol.

 

Updated flow

AmolP_0-1675039673878.png

 

RITM shows related story

AmolP_1-1675039765040.png

Story does not show related RITM - why?

AmolP_2-1675039799019.png

 

Does anyone has any ideas on a possible solution?

AmolP
Tera Expert