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The Road-Trippers Guide to Data Maturity

  Most organizations want to take their business on an AI-powered journey. They're ready to go.    But here's what happens: they hit the road in a car they haven't checked. The engine's sputtering. Nobody knows what parts do what or where the safety...

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alexelliott by ServiceNow Employee
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Bad data? You're going to wipeout.

It's summer, and everyone is paddling out. AI agents, copilots, and autonomous workflows are everywhere. Every week brings another breakthrough, model, or reason to jump in. If you work with data, you've probably felt the pressure to catch the next w...

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Understanding MCP: How ServiceNow Connects, Discovers, and Governs MCP Connections to MCP Servers

AI agents are only as useful as the tools and data they can reach. To take real action — opening a ticket, checking a repository, updating a record — an agent has to connect to the systems where that work actually happens. The Model Context Protocol ...

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