Zero Copy Connectors

NatashaBanerje
ServiceNow Employee

2 hours ago - edited 4m ago by ServiceNow Employee

 

Zero Copy Connectors

Insight to action.
Zero data copy.

Zero Copy Connectors let your ServiceNow workflows, custom apps, and AI agents take action directly on enterprise data. From cloud data warehouses like Snowflake, Databricks, and BigQuery to ERP systems like SAP, SuccessFactors and Workday, Zero Copy accesses data in place and in real time -- without needing to create custom, brittle integrations.

For data clouds

Zero Copy for SQL

Live access to Snowflake, Databricks, BigQuery, and more — directly from the ServiceNow AI Platform.

Zero Copy for SQL overview Explore Zero Copy for SQL →
  
For SAP & ERP

Zero Copy for ERP

Live access to SAP, SuccessFactors and Workday. Native protocols (RFC, OData V2, REST).

Getting started with Zero Copy for ERP Explore Zero Copy for ERP →
For data clouds

Zero Copy for SQL

Access external data directly from the ServiceNow AI Platform — without copying anything to the instance. Zero Copy Connectors are fully managed and let you query data lakes and warehouses with hundreds of millions of records, selectively and in real time.

Why teams use it
  • Access external data without the complexity of ETL processes
  • Real-time, consistent data access with reduced latency and improved performance
  • Maintain data accuracy by avoiding replication errors
  • Minimize security risks — no data copied or stored in multiple locations

Getting started

New to Zero Copy Connectors? Start here.

Sample applications

Three ready-to-explore apps that show Zero Copy for SQL in action.

CargoCredit

Detects unbilled shipments by querying TransitEx's OmniShip platform via Zero Data Copy. Eliminates revenue leakage with automated, rule-based root-cause diagnosis.
▶ Watch the demo
 
SnowMeter

Brings Snowflake credit monitoring into ServiceNow. Surfaces consumption patterns, triggers timely alerts, and helps prevent cost overruns before they happen.
▶ Watch the demo
 
SnowLedger

Monitors Snowflake storage daily. Aggregates active, failsafe, time travel, and clone bytes — and raises ITSM incidents when day-over-day growth exceeds your threshold.
▶ Watch the demo
 
For SAP & ERP

Zero Copy for ERP

Zero Copy for ERP connects ServiceNow workflows directly to your SAP, SuccessFactors, and Workday systems in real time: your teams read live ERP data the moment a workflow needs it, and write outcomes straight back into the ERP through its own business logic and controls. There is no need for a staging area, no ETL pipeline, and no middleware involved. Whether you're working in real-time or running extractions, your people get the data they need and every update lands where it belongs with the right guardrails intact.

Why teams use it
  • Read live ERP data inside ServiceNow workflows: no need for nightly extracts, no stale records, no manual lookups before every decision
  • Write outcomes back into SAP, SuccessFactors, or Workday through the ERP's own business logic and controls, so approvals land correctly and guardrails stay intact
  • Three integration patterns to match your scenario: FlowDesigner Actions & Remote Tables for real-time reads, Extraction Tables for scheduled batch data, and write-back Models for create and update operations
  • Keep the system of record where it belongs: data never leaves the ERP, and your governance and compliance posture never shifts

Getting started

New to Zero Copy for ERP? Start with these three.

What you can build

Three patterns that show what reading and acting on live ERP data looks like in practice.

Procurement Approval

Live purchase order and vendor data surfaces inside the ServiceNow approval task, so the approver has everything they need to make a decision without logging into SAP. When they approve or reject, that outcome writes straight back into SAP through SAP's own authorisation controls, cutting a 3-day cycle down to same-day.

  
Hire to Retire

Onboarding and offboarding workflows pull live position, cost centre, and org structure data straight from SuccessFactors or SAP HR, so access provisioning triggers automatically on accurate data rather than waiting for someone to check and manually copy it across. As an employee's situation changes over their tenure, those updates write back to the HR system as they happen.

  
IT Asset Reconciliation

Because the ServiceNow CMDB can query SAP Asset Management in real time, discrepancies between the fixed asset register and configuration item records surface automatically and continuously rather than being caught once a month during a manual export cycle that used to take 2 to 3 days to work through.

Content packs

Content packs give you a head start by bundling pre-built ERP models and process extensions for the most common enterprise workflows. Each pack is available from the ServiceNow Store, designed to be cloned and configured for your environment.

Enterprise Data Foundation

Core master data models for SAP: cost centres, customer master, vendor master, material master, and other foundational entities.

 Get it on the Store →
Hire to Retire

Models for employee lifecycle workflows connecting ServiceNow HRSD to live position, org structure, and HR master data in SAP SuccessFactors.

 Get it on the Store →
Quote to Cash

Models for creating, reading, and managing sales orders in SAP ECC and S/4HANA, with process extensions for delivery and billing blocks.

 Get it on the Store →
Source to Settle

Models for procurement workflows covering purchase orders, purchase requisitions, and purchasing info records for both ECC and S/4HANA.

 Get it on the Store →

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