SLA percentage clock timer skipped in flow

AdiG · ‎07-23-2025

Hi,

I created a flow triggered by an SLA task.

I added an SLA percentage timer :

when testing with a matching SLA definition, as needed, this was the result.

status = skipped.

even though the SLA task at testing time was at 79%.

what could cause this ?

thank you

Dr Atul G- LNG · ‎07-23-2025

Hi @AdiG Did you add the flow to the SLA?
You can check the OOTB SLA flow, which triggers at 75%, 90%, and 100%. Configure yours in the same manner.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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View solution in original post

Dr Atul G- LNG · ‎07-23-2025

Hi @AdiG Did you add the flow to the SLA?
You can check the OOTB SLA flow, which triggers at 75%, 90%, and 100%. Configure yours in the same manner.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

AdiG · ‎07-23-2025

Hi !
I accidently marked your response a 'solution accepted' just as I was about to respond to you.
I tried what you suggested, and it still doesn't work.
do you have any other suggestions?