- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-12-2025 02:03 AM
How to setUp SLA for "List" type fields, SLA are designed for "User[sys_user]" fields such as Assigned to, is it really possible to setUp SLA for all users in "List" type field?
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-12-2025 05:46 AM
Your screenshot really helps, because you are talking about SLA Breakdowns and not about SLAs.
And, unfortunately, the answer is no. The SLA Breakdown checks on a single user field, not on a list. It is checking on assignment and for that, it would also be weird to have multiple people assigned to one ticket.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-12-2025 05:40 AM
What is your use case here?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-12-2025 05:46 AM
Your screenshot really helps, because you are talking about SLA Breakdowns and not about SLAs.
And, unfortunately, the answer is no. The SLA Breakdown checks on a single user field, not on a list. It is checking on assignment and for that, it would also be weird to have multiple people assigned to one ticket.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
