Unable to connect to Unattended Robot

[Eduardo Robali1]

I'm trying to make an unattended robot connection to our development instance, but I keep getting the following error message.  I'm using basic authentication. I have follow the same steps that were shown in the RPA training course, in which I was able to successfully make a connection to the training instance, but can't do the same on my company's dev instance. I tried the same process within our test instance and same issue. We do not yet have this process setup Prod, so no testing there.  Does anyone know what could be causing this problem? Also I'm able to connect from within studio to the instance just fine. 

[Jeremy Thomassi]

Did you set the property sn_rpa_fdn.instance_authentication (Roboric Process Automation > Administration > Properties) to "Basic"? Can you access the instance from the PC where the bot is installed?

[Adarsh7]

I am also facing the same issue. Is there any resolution?

[Eduardo Robali1]

In my case the issue ended up being our SSO setup. Once you enable basic authentication, and if SSO is enabled,  you will need to make sure that the user account you are using has its password reset within your ServiceNow instance, so that you can do a local login with that account.

[Emanuele Tempra]

What you mean by 'password reset within ServiceNow instance'?