Unable to connect to Unattended Robot

Eduardo Robali1
Tera Contributor

I'm trying to make an unattended robot connection to our development instance, but I keep getting the following error message.  I'm using basic authentication. I have follow the same steps that were shown in the RPA training course, in which I was able to successfully make a connection to the training instance, but can't do the same on my company's dev instance. I tried the same process within our test instance and same issue. We do not yet have this process setup Prod, so no testing there.  Does anyone know what could be causing this problem? Also I'm able to connect from within studio to the instance just fine. 

EduardoRobali1_0-1682535090923.png

 

11 REPLIES 11

abhipraydj24
Tera Contributor

If none of the previous solutions worked, give this a try:

  1. Open cmd and type services.msc.
  2. Find ServiceNow Unattended Robot Service.
  3. Check if it’s Running:
    • If not, right-click and select Start or Restart.
  4. After ensuring the service is running, try reconnecting to the instance.

This might just do the trick!

AnuroopMeka
Tera Contributor

Did you able to fix this issue?