Unable to connect to Unattended Robot

Eduardo Robali1
Tera Contributor

‎04-26-2023 11:54 AM

I'm trying to make an unattended robot connection to our development instance, but I keep getting the following error message.  I'm using basic authentication. I have follow the same steps that were shown in the RPA training course, in which I was able to successfully make a connection to the training instance, but can't do the same on my company's dev instance. I tried the same process within our test instance and same issue. We do not yet have this process setup Prod, so no testing there.  Does anyone know what could be causing this problem? Also I'm able to connect from within studio to the instance just fine. 

EduardoRobali1_0-1682535090923.png

 

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11 REPLIES 11

abhipraydj24
Tera Contributor

‎01-06-2025 06:41 AM

If none of the previous solutions worked, give this a try:

  1. Open cmd and type services.msc.
  2. Find ServiceNow Unattended Robot Service.
  3. Check if it’s Running:
    • If not, right-click and select Start or Restart.
  4. After ensuring the service is running, try reconnecting to the instance.

This might just do the trick!

0 Helpfuls

AnuroopMeka
Tera Contributor

‎03-20-2025 01:58 PM

Did you able to fix this issue?

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