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Unattended Automation BOT process failure

Moumita Bera
ServiceNow Employee
ServiceNow Employee

‎09-28-2023 12:04 AM

How to solve unattended automation BOT process failure with error message "Another user <userid> was already logged on to this computer. Job was cancelled" ?

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varadhi
ServiceNow Employee
ServiceNow Employee

‎09-29-2023 02:58 AM

Configure BOT Process to Run in Isolation:
Configure your automation BOT process to run in an isolated session. This can often be done by configuring the BOT to run as a specific user with its own dedicated session.

 

Use Virtual Machines or Dedicated Servers:
If possible, consider running your unattended BOT processes on virtual machines or dedicated servers. This can help avoid conflicts with user sessions on the host machine.

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