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Updating tag addition

John Sudhakar
Tera Contributor

Hello All,

I want a script on how to automatically add a comment in worknotes whenever I add a tag to tasks.

 

Thanks

1 REPLY 1

J Siva
Kilo Patron

Hi @John Sudhakar 

You can achieve this via business rule.

PFB.

1. Create after busines rule on label_entry (Tags) table. In the below sample I've used condition where this business rule will be triggered only when someone adds a "Test tag". 

Note: "Test tag" has been created and shared with everyone. So anyone can use this tag. It's global.

Screenshot_20250327-194104~2.png

Screenshot_20250327-194133~2.png

 

Hope this helps.

Regards,

Siva