Attach Email in Flow Designer

[Rafael Batistot]

Hi Team

I have a process in Flow designer that is possible to create a incident when sent a email, called email to ticket. 

My doubt here is, if possible to attach this email, sent to create a ticket, in the ticker created? 

It's like, i sent the email, by outlook, the incident is create but, with the email already sent attached in the incident

Thank's advanced

[Dr Atul G- LNG]

Yes @Rafael Batistot 

possible. 

https://www.servicenow.com/community/developer-forum/attach-email-attachment-to-incident/m-p/2676027

https://www.servicenow.com/community/itom-forum/using-flow-designer-add-attachment-to-send-email-act...

[Rafael Batistot]

Hi Thank you for your answer, but both case they explain how can i insert attachments from the sys_attachement table or other files

i need to insert my own mail sent. Can be like .txt or .pdf. but  i need all the content

[Ankur Bawiskar]

@Rafael Batistot 

It can be done if you are using inbound email action

for flow check this link

Flow Designer for Inbound emails with multiple attachments. 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Mohan raj]

Hi @Rafael Batistot,

Yes, possible to attach the sent email to the ticket which you have created via inbound email action. 

To achieve this you need leverage the OOB script include to attach the sent email to the record created via inbound email. Try below code to attach the email to record.

var emailGr = new GlideRecord('sys_email');
emailGr.addEncodedQuery('<query to filter those emails');
emailGr.query();

var emailAsAttachment = new global.emailAsAttachmentUtil();
emailAsAttachment.createAttachment(emailGr, current);  //passing email record and current record to attach the email

To get more information check out the below link 

Blog: https://www.servicenow.com/community/developer-blog/save-email-text-as-attachment/ba-p/2274550#:~:te....

If my response helps you, please mark it as "Accept Solution" or hit the thumbs up to indicate it was helpful.