🧠 AI is only as smart as the data it has access to — and ServiceNow just made that access instant
Ever felt like your data is all over the place?
ERP in one place, CRM in another, spreadsheets floating around, and then someone says, "Let’s use AI to fix it all."
Yeah... good luck with that.
But now, there’s actually a way to make it work — enter ServiceNow’s Workflow Data Fabric.
🚀 What’s the big deal?
This new platform layer from ServiceNow connects all your data — structured, unstructured, streaming, whatever — and makes it usable in real-time. No crazy data transfers. No waiting. Just live, contextual data powering AI agents, workflows, dashboards, and decisions.
Basically, your data stops just “existing” and starts doing stuff.
🔧 A few things it can do:
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Plug into systems like Snowflake, Databricks, BigQuery with Zero Copy (so data stays where it is)
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Let AI agents take action across systems using real-time data
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Boost workflow performance (some users report up to 53% faster transactions and 3x more throughput)
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Govern and secure everything without slowing it down
🛠 Real-world example?
Let’s say you're in retail. Normally, customer data is split between marketing, POS, ERP, and Excel hell.
With Workflow Data Fabric:
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All of it can come together on one platform
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Agents can resolve customer inquiries instantly
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Workflows can automate returns, refunds, or even loyalty points—automatically
Pretty sweet.
💬 My take?
This is a big move. Data is the fuel for AI, and ServiceNow is finally offering the engine and the roads. If you're in ops, IT, CX, or anything that relies on data-driven decisions, this is worth checking out.
If you’re curious about how it works or want to chat about real use cases, hit me up.
Let’s put your data to work — not just store it.
📊⚙️🤖
#ServiceNow #WorkflowDataFabric #AIPlatform #DigitalTransformation #Automation #Cognizant #ZeroCopy #EnterpriseAI #NowPlatform
