How to add agent to schedule in manager workspace?

[Chandru SP]

Hi All,

I am trying to add agent to a work shift in schedule plan of manager workspace, but the agent field does not get populated. is there any particular way to add the agent?
(FYI - assigned all the roles related to workspace, agents, schedules, users. Still the same)

[Chandru SP]

Thanks, will contact you by email.