Hello, I have a few questions around WFO (Worforce Optimization)
1. Is WFO a standalone global feature or is it dependent on some product/feature and very specific to Product plugins like HRSD, ITSM, CSM, FSM, etc.
2. Will WFO work for standard case management U16 or does it always need Agent Workspace (Product Specific)
3. There is a Procurement (S2P) agent workspace, but there is no WFO for Procurement plugin, like there is available for ITSM, HRSD, CSM - So, is WFO extendible to Procurement Agents and Managers (I understand its not pre-configured, so if its extendible, would be configuration or customization needed)
