WSD Space Management Overview

What is Space Management? ServiceNow’s Space Management is the broader term for all applications and modules which are used to view, administer, plan, and allocate spaces within Workplace Service Deli...

Workplace Service Delivery - What’s new in the February 1st release

This blog is a deep dive into the new features for the February 1, 2024 release of the Workplace Service Delivery (WSD) Store Apps. Please note that this is a summary of the most notable items, not an...

Workplace Service Delivery 2023: A Year-In-Review

As we embark on the exciting ride that is 2024, we thought it would be a good time to reflect on the many accomplishments, milestones and stories that marked a successful year for ServiceNow’s Workpla...

Workplace Service Delivery - What’s new in the November 2nd release

This blog is a deep dive into the new features for the November 2, 2023 release of the Workplace Service Delivery (WSD) Store Apps. Please note that this is a summary of the most notable items, not an...

Workplace Service Delivery – What’s new in the August 3rd release

This blog is a deep dive into the new features for the August 3, 2023 release of the Workplace Service Delivery (WSD) Store Apps. Please note that this is a summary of the most notable items, not an e...

How to use​ Indoor Place Properties Mapping

In this post you will learn how to create blocks in AutoCAD and how to configure Indoor Place Properties Mapping to retrieve information in your instance. We also explain how to retrieve the data of t...

Workplace Connectors - Badge Data Technical Documentation

Workplace Connectors Technical Documentation Table of Contents Introduction Badging Vendor Spoke Data Source Configuration Data Transformation (Optional) Scheduled Imports Configuration Connector Conf...

Workplace Service Delivery – What’s new in the May 4th release

This blog is a deep dive into the new features for the May 4, 2023 release of the Workplace Service Delivery (WSD) Store Apps. Please note that this is a summary of most notable items, not an exhausti...

Navigating CAD File Lifecycle Management in WSD: An Examination of Two Approaches

Map Studio, offers the capability to transform CAD files of buildings into interactive maps, directly accessible to users from the WSD portal and the ServiceNow mobile application. A question that ine...

WSD and Indoor Mapping synchronization

In the WSD store release of February 23, we have changed how data synchronization between Map Studio and WSD spaces is executed. Previously, we utilized a mechanism known as "GetBuilding" combined wit...

Indoor Mapping versions

The following table describes, for each store version of WSD, the corresponding versions of the Indoor Mapping plugins as well as the data synchronization mode used. WSD Store release name Family rele...

Workplace Service Delivery – What’s new in the February 2nd Release

This blog is a deep dive into the new features released on February 2, 2023 for Workplace Service Delivery (WSD). Please note: this is not a comprehensive list. For full details, refer to the Product ...

WSD and Indoor Mapping data synchronization - Update Set

An update has been published to solve known issues for customers using WSD with Workplace Indoor Mapping. Those issues are related to the data synchronization between those applications. For more deta...

Setting up and configuring Workplace Indoor Mapping

Join @ElizabethBohling and I to talk about how configuring Workplace Indoor Mapping following different Scenarios. Please also make sure to check this article for additional content on Indoor Mapping:...