Creation of directions for Indoor Mapping

Definition of Directions: Also called Direction graph, is used for the Indoor Mapping application to provide Wayfinding on the map. It is a set of lines and nodes configured in your instance that defi...

Creation of a Connector Type for Indoor Mapping

Definition of Connector Type: Defines the kind of connectors available in an instance (e.g. elevators, stairs, escalator ect.). A Connector Type contains the style (icon) and properties for each conne...

Workplace Service Delivery - What’s new in the November 3rd Release

This blog is a deep dive into the new features for the Nov 3, 2022, release of the WSD Store Apps. For a summarized list of enhancements and features, please see: 'What's New in November Quarterly Sto...

What's New in November Quarterly Store Release for Workplace Service Delivery?

by Jordan Waechter, Senior Product Marketing Manager Workplace Service Delivery November Store Release live November 03, 2022In the November Store Release, learn how innovations in ServiceNow® Workpla...

Creation of a new direction mode for Indoor Mapping

Definition of a Direction Mode: It is used for Indoor Mapping application to define a mode of direction or means of transportation. It is employed to indicate how the user will get from point A to poi...

What’s new in the Tokyo release for Workplace Service Delivery

by Jordan Waechter, Senior Product Marketing Manager Organizations are continuing to reimagine the workplace and allocation of space in the new era of work to support rapid changes in the world of wor...

Creation of a Place Types for Indoor Mapping

Definition of a Place Type: Place Types are used to define a physical location on your map, it can be a polygon or a point depending on if this place corresponds to a room or just a place in your map....

Workplace Service Delivery - What's New for August 4, 2022

The August 4 release of the WSD Store Apps includes the following capabilities (note that this is not an exhaustive list. For full details, refer to the Product documentation) : Workplace Reservation ...

Workplace Service Delivery: Optimize Your Space Planning

Join this session with ServiceNow Advisory Solution Consultant, Jen Cleveland, on how to optimize your next-generation workspace with ServiceNow Workplace Service Delivery.

Workplace Service Delivery - Outlook Add in

Customers can configure the Workplace Reservations Outlook Add-in to complement the Workplace Service Delivery Outlook Calendar Synchronization integration. The Calendar Sync Integration allows users ...

How to migrate Campus Maps across instances

The migration of Campus maps is now available in the product with version 1.3.2 of Indoor Mapping with our Snapshots feature As a WSD and Indoor mapping customer, you might want to create your map on ...

Available content for Workplace Indoor Mapping

Workplace Indoor Mapping was released as part of the San Diego release on May 5th 2022. To ensure we provide you with guidance to create and setup your maps, this blog post compiles all the relative d...

Now on Now blog: Embracing workplace uncertainties in a wabi-sabi world

ServiceNow's global workplace services leader shares the three lessons she's learned from the pandemic era in a new article in Forbes. #DrinkingOurOwnChampagne To talk with a Now on Now practitioner a...

Integrating an Indoor Map to the WSD configuration

ServiceNow’s Indoor Mapping solution enables organizations to digitalize their workplace floor plans. Using the Map Studio, map admins can create and update maps that can be used across the Workplace ...