Siham TAHA
ServiceNow Employee
ServiceNow Employee

Space Administration Data Model 

What is Space Administration? 


Space Administration is a module available in the Workplace Service Delivery suite within the Workplace Safety Management App. It allows Admins to create and configure Campuses, Buildings and Spaces to provide services (i.e. room booking, catering, etc.). It is the system of record for all the Buildings and Spaces within Workplace Service Delivery and holds 8 location hierarchy levels: 

 

  • Region – e.g., Americas 
  • Site – e.g., North America
  • Campus – e.g., California
  • Building – e.g., CAL-B1
  • Floor – e.g., CAL-B1-F1
  • Area – e.g. Financial department (Optional)
  • Space/Room – e.g., CAL-B1-F1-SP1 

 

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Administration capabilities are also available in the Workplace Reservation Management App to allow customers to add services to spaces. It holds 8 entities relevant to the Space Administration data model:  

 

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1. Workplace Spaces – Same as Spaces available in Workplace Safety Management (second entry point) 


2. Workplace Rooms – Same as Rooms available in  Workplace Safety Management (second entry point) 


3. Reservable Purposes – To define the purpose of a space (e.g., quiet room or collaboration room)

 

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 4. Standard Services – To define the services always available in a space (e.g., Television, Spider Phone) 

 

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5. Reservable Time Slots – To define when a room can be booked 


6. Reservable Views – To define which reservation views are available on the employee portal (i.e., Card view, Schedule view, Map view) 

 

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7. Reservable Module – To group spaces in certain categories (e.g., Meeting rooms, desks, etc.) 

 

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8. User Criteria - To allow certain spaces or reservable modules to only be bookable by defined employee populations 


The administration section also include:  


9. Properties - To set default rules for the whole reservation module (e.g., number of minutes until a reservation gets canceled) 

10. Archiving Rules - To archive some of the data from the tables to avoid performance issues (e.g. reservations over 6 months)  

 

Workplace Services meant to add/order extra services when booking a space such as Catering or special room arrangements are available in the Workplace Case Management App. 

 

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For more details on how to configure Workplace Services please click here.  

 

Configuring Buildings and Spaces 

 

For more details on how to configure buildings and spaces, watch this video: 

 

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