The 5 Conversational Virtual Agent Use Cases for Workplace Service Delivery

[Raj_Esh]

Room Setup Requests (Reservation Management)

Forget portals to request or book the meeting rooms. VA asks the right questions and instantly logs a room requests

How it works:

1. Trigger: “I need a room setup”

2. Select Room: Dropdown of available spaces

3. Pick Date & Time

4. Choose Equipment: Projector, whiteboard, refreshments, etc.

5. Review & Submit → Reservation number returned

Why it matters: Faster setups, fewer coordination errors, happier meeting attendees.

Quick Maintenance Reporting(Case Management)

From flickering lights to broken chairs, empower employees to report issues in seconds.

How it works:

1. Trigger: “Report a maintenance issue”

2. Issue Type: Lights are flickering

3. Optional Photo Upload

4. Specify Location & Details

5. Review & Submit → Case created and routed to facilities.

Why it matters: Real time issue capture, richer context for technicians, improved workplace safety.

On Demand Catering requests(Case management) Might be little complex if catering items are more.

Whether it’s coffee for five or lunch for twenty, your VA handles the ordering.

How it works:

1. Trigger: “Order catering”

2. Fetch Menu: Today’s options pulled dynamically(AI)

3. Select Items & Dietary Needs

4. Set Delivery Location & Time

5. Review & Submit → Catering request logged

Why it matters: No more portal requests just tasty, on-time deliveries 😎

Visitor Registration (Visitor Management)

Make guest check-ins a breeze by capturing all necessary details up front no badge printing required.

How it works:

1. Trigger: Employee says “Register a visitor”

2. Host Lookup: VA pulls a searchable list of hosts from the corporate directory

3. Guest Details: Collect visitor name, company, purpose of visit

4. Visit Date & Time: Schedule arrival and departure

5. Review & Submit → A Visitor record is created in ServiceNow, and both host and guest receive email confirmations

Why it matters: Fast check-ins, improved process 😎

Parking Space Booking & Cancellation(Reservation Management)

Simplify on-site parking management by allowing employees to reserve (and cancel) parking spots via chat—no extra portal required.

Flow Highlights

1. Trigger: User says “Book a parking spot” (or “Cancel parking reservation”)

2. Select Lot: Present available spaces

3. Choose Date & Time: Start and end time for the spot

4. Confirm & Submit → Creates reservation record

Why it matters: Convenience.

Hope all the use cases make sense. 

@Arvid