Booking window based on calendar week instead of booking date – is this possible?

[kumarakshay]

Hi All,

We are using Workplace Service Delivery (Desk Booking) and have a requirement around booking windows.

I want to allow desk bookings up to 3 weeks in advance, but the calculation should be based on the calendar week, not the exact booking date.

Example:

• User books on Tuesday (Calendar Week 4)

• Current behavior: bookings allowed until Tuesday of Calendar Week 7

• Required behavior: bookings allowed until end of Calendar Week 7 (e.g., Friday)

So instead of calculating +21 days from today, the system should:

• Determine the current calendar week

• Allow bookings until the last working day of CW + 3
  
  

My questions:

1. Is this behavior configurable out-of-the-box in ServiceNow meeting / Desk Booking?

2. If not, is there a supported approach to override the date calculation logic?

3. Has anyone implemented a similar calendar-week-based booking restriction?

Any guidance or best practices would be appreciated.

Thanks in advance!
@_raj_esh @Arvid 

[_raj_esh]

Hi @kumarakshay 

We had the similar requirement, not to allow booking on the weekends. I dont think ServiceNow has any OOTB solution for such requirement.

I have tried it out, it is completely customization. 

The most of the logic is written in sp_angular_provider (wsdSearchFilter) under 

function updateDate(type, value)

I have made in such a way if someone selects the date on Saturday or Sunda, the system will auto picks the Monday date. Although, you are looking for different requirement. But, i guess the logic is in here. 

I also wanted to make the weekends not selectable. But due to customization, we did not proceed further. 

Hope this helps.

[kumarakshay]

@_raj_esh  ,  Thanks for the reply .

The major challenge here would whether we should also go with customisation of a widget which is wsd search or we should drop it.
 

[_raj_esh]

@kumarakshay 

I would say no. 

I have observed, that ServiceNow is releasing enhancements for releases. It will be big challenge to adapt them with the customization. 

Hope it helps.