Ability to auto release permanent desks daily

[Kiera1]

We've had a use case/requirement to have permanent assigned desks, but if the person doesn't check in by 10am daily, to automatically release that desk.  We will be integrating with SwiftConnect, so are confident we can automatically determine if the person has arrived so they don't need to physically check-in so the act of checking in isn't a concern in itself.

Has anyone had something similar or aware of how to go about configuring this, without massive amounts of customisation if possible?

[Tanushree Maiti]

Hi @Kiera1 

Assumption is that 

• Desks are mapped in Workspace Service Delivery
• The employee has been set as the Permanent Assignee for that specific seat.

Now  SwiftConnect spoke for ServiceNow provides real-time building access events, which can be configured to check in the user automatically when they scan into the building.

Using Scheduled Job/Flow (triggers  at 10:00 AM)  , you  can measure the users' arrival time.

Key features SwiftConnect AccessCloud Spoke

Identity / Credential / Permission Lifecycle Management

ServiceNow, integrated with SwiftConnect, becomes the single source of truth for employees, contractors, and visitors:

• Automatically synchronize identities & birth right access permissions across tenant and landlord access systems
• Automatically activate, terminate or update credentials & access permissions in line with Joiner / Mover / Leaver (JML) processes and contractor / visitor onboarding / offboarding / registration procedures

This reduces manual administration and ensures consistent, secure access.

End-to-End Workflow Integration

• Integrate request, approval, and notification processes within ServiceNow, allowing users to manage access and monitor approval status in real time

Access Data and Insights

• SwiftConnect allows users to view identity, credential & permission attributes in real-time, facilitating enhanced governance & compliance as well as ad-hoc changes
• SwiftConnect feeds building access events into ServiceNow for reporting and analytics, giving organizations visibility into space utilization, compliance, and security trends
• Ensure all physical identity access is trackable and compliant with organizational security policies
• Maintain a comprehensive activity log for each identity, including timestamped actions and approvals, accessible through ServiceNow’s reporting tools

[Kiera1]

How would this work, though?

So we'd want the desk to be permanently assigned to Person X.  If Person X doesn't check in by 10am, we would want the desk to become available for other people to book (I.E. it's now reservable).  And then from the next day, it's back to permanently assigned to Person X again.

How would that work with a scheduled job/flow?