Can anyone provide frequently ask questions on reservation management?

[Shraddha desai]

Hello

Can anyone provide frequently ask questions on reservation management?

Thanks and Regards 

ShraddhaDesai 

[Community Alums]

Hi @Shraddha desai ,

Reservation Management: 

(1) Q: Whilst reserving a meeting space, employees can fill the capacity field to filter on rooms that are able to cater to the size of group/number of attendees. Is there a way to also ensure a minimum/maximum number of attendees so that room use is optimised for the right size of attendees?

A: Maximum and minimum capacity fields have been captured as a product enhancement and are being considered for a future release.  

 (2) Q: Following a meeting, is it possible to automatically book an additional time slot that will allow for clean up or to set up a meeting? This additional time/buffer will ensure employees do not cross paths or overlap whilst maintaining a safe working environment.   

A: The concept of “prep time meetings” or allowing for additional time on either side of a booking for prep and cleanup, is being considered for a future release and would be associated to Service Ordering. 

 (3) Q:  Is multi-room booking available?  

A: Within the November 2020 release customers can add multiple rooms or spaces into a single reservation. Combo-rooms and multi-locations (buildings) however are features being considered for 2021 and future releases.  

 (4) Q:  Is it possible to identify how many reservable assets are available across a location (e.g. 8 flip charts, 10 portable beamers)? With this capability, we can identify when all assets have been reserved and as a result, trigger a notification or alert to the business that no more assets are available and shouldn’t be allocated. Alternatively, this will also help teams identify shortages and opportunities to order more if needed.  

A: Like the functionality in Rooms4U, ServiceNow plans to release similar capabilities in future releases as part of Service Ordering. This future functionality will allow customers to assign assets to a location and manage the reservations around these assets.  

 (5) Q: Is it possible to configure Workplace Service Delivery to approve space reservations by specific groups, without creating a reservable module for each different group?   

A: Currently, approvals are based off the Reservable Module instead of per space. Approval per reservable item is currently being considered for future releases.  

 (6) Q: Is it possible to cancel a single reservation within a recurring reservation, without cancelling the entire series? This ensures spaces are freed up and made available to other employees. 

A: Yes, employees have the ability to cancel a single occurrence within a recurring reservation. The user can open the occurrence in the My reservation overview, and update the date, time or reservable item.  

• You can edit an occurrence 
• You cannot edit the whole series though. 
• You can cancel an occurrence 
• You can cancel the whole series

Other questions/Answers for WSD refer This.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Community Alums]

@Shraddha desai ,

Kindly mark the applicable answers to all of your questions asked as Correct & Helpful both such that others can get help.

Thanks,
Sandeep

[Arvid]

Hi Shanddha, 

On the general Workplace Community Forum home page, you can also find useful information and FAQ's on the product.

Below some links that are relevant to your question:

- Workplace Service Delivery – Getting Started FAQs

- Top 10 Tips for Implementing Workplace Service Delivery

Regards,

Arvid

[Alessandro Idro]

Is it possible to report on the rooms that are available to reserve today?

If we have 100 rooms in a building and 30 are free today, how can I report on this?