We have a use case where we would like to set up a reminder notification (email preferably) that would be sent out to the requester when a Recurring Reservation is approaching the end of the time span. This would then prompt them to either let our H...
Hi, I have CAD files for two floors in a building which i've uploaded into WSD. I have all my layers set and all appears OK, have imported and sync'd and when I go to the WSD portal for the first floor all looks good, I see the free offices and can c...
Hi Tean, I am facing one issue in the demo portal which is preconfigured with WSD. It has some demo buildings. When I try to go to Workplace Central --> Space optimization --> Under Scenarios1. Click on All Buildings and open any one of the Building....
We are intended to leverage the Workplace Service Delivery Suite, including interactive floor plans, reservations for desks and spaces, and recurring reservations. Our use cases include a wide variety of desk and workspaces - including ones that are...
can i link a schedule to spaces so i can restrict hours of availability for reservation ?
Still new to Workplace module, recently facility management member asking what will be faster way to update drop-down values. As for now, all the reference show this only can be done by someone with admin permission, since required to set update sets...
Hi Everyone, I'm having an issue with our shifts after the last update, our Start/end times do not match the Start/end times of the shifts we created. They are off by about 10mins (Note in the screen shot attached, the difference is more noticeable,...
Hi all,I have a question regarding dot-walking in performer criteria. Is there a limit to how many levels we can dot-walk?I noticed that when I dot-walk up to 3 levels, the functionality works as expected. However, when I dot-walk 6 levels and save t...
Hi Team, I am new to the platform and working on 1 requirement to setup the Approval process for Space request or reserving a request. Is there a step by step guide that can help me setup approvals ?like Create Approval Rules/Business Rules, Setup Us...
We haven't made any updates to our Production maps this year, but we started having an issue with the Map View in our Reservable Modules within the WSD Search widget. Widget is out of the box, but is showing on our service portal, instead of the WSD...
Hi everyone, I'm attempting to setup the WSD for Mobile application and I've run into two issues that I'm hoping others may have some direction on; 1) We do not use "Reservable purpose" but this seems to be an OOTB selection in the mobile app. If I t...
Moment function is not working anymore. Does anyone know what the new library functions are to handle date / time / datetime objects in Service Portal widgets? We are in Washington DC release. Thank you.
Kind of curious if I'm following something wrong or maybe if someone could help me to understand why something works the way it does with wsd spaces and indoor mapping. When a location needed to be temporarily disabled, I thought that we would just...
Need Show name of the person who booked the space to be default on onload map view itself and username who booked the reservation should be displayed on the map when on load itself. https://www.servicenow.com/docs/bundle/yokohama-employee-service-m...
Hello - Using WSD for conference room check-ins. Can someone tell me if this is user based? For example, if I reserve the conference room and get called out on business - is the booking going to be cancelled because I didn't show up? What if my othe...
