Default assignment group for Workplace Case

levy8926
Tera Contributor

‎02-23-2023 02:49 PM

Hi,

When creating a new case in the Workplace Case table (sn_wsd_case_workplace_case) the assignment group always defaults/populates to 'Workplace Services'. I found an Assignment Rule ("workplace case") where this is coming from, but even if I deactivate it it still makes the assignment, both when I Save or Submit. Looked for workflows, BRs, client scripts... nothing. Any ideas?

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levy8926
Tera Contributor

‎02-23-2023 04:58 PM

Great suggestions, but no Task Assignment Definitions, workflows or Flow Designer flows.

 

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Raj_Esh
Kilo Sage
Kilo Sage

‎03-24-2023 08:09 AM

Hi @levy8926 

 

We faced the same issue, the reason is the assignment group is filled with OOTB Flow designer(subflow).

 

Create workplace service and use templates within then the assignment group will be the one which you have configured in templates.

 

Hope it helps.

--Raj

Amrin27
Tera Contributor
In response to Raj_Esh

‎02-20-2024 03:56 AM

Hello Raj,

 

I am facing the same issue for assignment group setting on workplace case. 

Could you please confirm which subflow you are referring to ? Workflow/Subflow name may be.

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Veera6
Tera Contributor

‎05-09-2023 05:04 PM

I think there assignment rules

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