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Extend In Progress Reservations

Kiera1
Tera Expert

Hello,

We have recently launched WSD and only do room bookings from Outlook or the panel outside of the meeting rooms.

We have discovered that when you extend the meeting from the panel outside of the room, it isn't actually showing the meeting as extended in Outlook, although is showing as extended on ServiceNow.

 

Has anyone experienced this and know where to begin troubleshooting?

1 REPLY 1

Tanushree Maiti
Tera Patron

Please refer this links, see if it helps you:

https://www.servicenow.com/community/wsd-forum/error-unable-to-book-spaces-using-outlook-add-in-quot...

 

https://www.servicenow.com/community/wsd-forum/has-anyone-figured-out-reservations-from-external-emp....

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti