Error: Unable to Book spaces using Outlook Add-in "Reservation management"

[Raj_Esh]

Heyllo Everyone,

While booking the meeting room using outlook add-in for reservation management, it shows the room, extra services. But when we click on "Reserve space" button on add-in,  it waits for a while and gives the message "Unable to create reservation".

Did anyone faced such issue ?

[Community Alums]

Hi @Raj_Esh ,

Would recommend inspecting the Add-in, right click on the add-in window and select inspect.
Check the console logs and network logs to debug the issue.

If still this issue persists raising a HI case with ServiceNow would help.

[Raj_Esh · Accepted solution]

Hi @Community Alums 

The issue is with the outlook sync. 

The following article might help hopefully. 

https://www.servicenow.com/community/wsd-articles/configuring-microsoft-exchange-workplace-calendar-sync-with/ta-p/2324147

[Community Alums]

Thanks @Raj_Esh  for the Info.