Facing an issue while importing a CAD file in ServiceNow Map Studio.

[SakeenaF]

Hi Team,

I am facing a critical issue while importing a CAD file into ServiceNow Map Studio. The import fails with the following error message:

"Setup job failed for the following reason: An internal error occurred. Please contact the support"

While researching this issue, I came across a ServiceNow article/community post that suggests updating the system property glide.attachment.extensions by adding either geojson or json to the comma-separated list if they are not already present.

However, in our instance, the value of the glide.attachment.extensions property is currently blank. As per the property description, a blank value allows all file extensions, which means geojson and json should already be permitted.

Please find the screenshot attached for reference.

ServiceNow Article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1762277

Could you please advise if there are any additional configurations, plugins(repair the all WSD plugins twice, properties, or logs that should be checked to identify the root cause of this issue?

Thanks in advance.

@Tanushree Maiti 

[SakeenaF]

[Tanushree Maiti]

Hi @SakeenaF 

Validate with KB's resolution once. If not tried yet. then test.

1)Refer KB2130462 WSD Indoor Mapping importing CAD file results in internal error 

The issue is that the user needed to update system property "glide.attachment.extensions" to include "geojson,json". Once they did that, the issue resolved.

[SakeenaF]

Hi @Tanushree Maiti,

Thanks for the reply. As mentioned in my original post, and as shown in the screenshot, the glide.attachment.extensions property is intentionally left blank, which means all file types and extensions are allowed. Therefore, adding geojson or json to this property is not applicable in this case.

I have already reviewed the relevant ServiceNow articles and community posts that recommend updating this property, but that guidance does not appear to address the issue I am experiencing.

Thanks

[SakeenaF]