Facing an issue while importing a CAD file in ServiceNow Map Studio.

[SakeenaF]

Hi Team,

I am facing a critical issue while importing a CAD file into ServiceNow Map Studio. The import fails with the following error message:

"Setup job failed for the following reason: An internal error occurred. Please contact the support"

While researching this issue, I came across a ServiceNow article/community post that suggests updating the system property glide.attachment.extensions by adding either geojson or json to the comma-separated list if they are not already present.

However, in our instance, the value of the glide.attachment.extensions property is currently blank. As per the property description, a blank value allows all file extensions, which means geojson and json should already be permitted.

Please find the screenshot attached for reference.

ServiceNow Article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1762277

Could you please advise if there are any additional configurations, plugins(repair the all WSD plugins twice, properties, or logs that should be checked to identify the root cause of this issue?

Thanks in advance.

@Tanushree Maiti 

[Tanushree Maiti]

Hi @SakeenaF 

In that case ,I will suggest to raise a case (Hi-ticket) with your ServiceNow vendor.

Please update the solution here once you receive it.

[SakeenaF]

Hi @Tanushree Maiti,

Thanks if you get any information in between please feel free to update here. 

Thanks

Sakeena Fathima