I install the Workplace Indoor Mapping and Indoor Mapping Plugin. But after install the Map Studio does not open. Why?

Yassin Aaraar
Tera Contributor

I downloaded the Indoor MApping plugins, but after the installation the Map studio does not open. Then I just have a white screen when I click on Map Studio. What is the reason for this?

2 REPLIES 2

Yousaf
Giga Sage

Hi @Yassin Aaraar,

Please check this short blog and see if this works for you.

Map Studio Guide



Mark Correct and helpful if it helps.


***Mark Correct or Helpful if it helps.***

Kriti12
Tera Contributor

Hi Yassin, We faced same issue.

So solution is to check if you have a property name (under sys_properties table): com.glide.ui.virtual_host

We did'nt had this property in our instance so we created it with name as "com.glide.ui.virtual_host", however for the value you need to check with ServiceNow (Hi ticket).

We tested by adding the property as:

Name: com.glide.ui.virtual_host

Value: pa,html,script,include scripts,glide,custprefix,_sn

It worked for us.

Just make sure to check the values with Hi ticket as above values are just for testing.